Terms and conditions

Orders and product information

Review the product model, included accessories, condition, price and manufacturer warranty before ordering. An enquiry is a request for information. An order acknowledgement records your request; the store confirms availability and fulfilment arrangements.

Prelaunch payment

No online payment. Home delivery: pay by cash or UPI on delivery during prelaunch. Store pickup: pay at the store when you collect. The final payable amount is shown before you place your order.

Delivery and pickup

Free home delivery to Bengaluru pincodes starting with 560 on orders above ₹600. There is no 24-hour delivery guarantee. Free store pickup at Store 1, Store 2 or Store 3 with no minimum order, after the store confirms your order.

Cancellation and after-sales support

Cancellation is free before dispatch. After dispatch, contact support immediately on WhatsApp. Change-of-mind returns and refunds are not available, including for opened items. Report damaged, defective or wrong items on WhatsApp within 48 hours of delivery with an unboxing video. We provide a replacement, or a refund if a replacement is unavailable. Warranty is provided by the manufacturer only, where applicable.

Your rights and complaints

These terms, reporting windows and evidence requests do not limit your rights under applicable consumer law. Our grievance officer is Sumaiya Khanum. We acknowledge complaints within 48 hours and resolve them within 30 days, or any shorter period required by applicable law. Contact us using the support details below.