Refund and cancellation policy

Change of mind

We do not accept returns or provide refunds for a change of mind, including for opened items.

Damaged, defective or wrong items

Report the issue on WhatsApp within 48 hours of delivery with your order or invoice reference and an unboxing video. Keep the product, accessories and available packaging for assessment. We provide a replacement, or a refund if a replacement is unavailable. Support will explain the return and refund arrangements.

Cancellation

Cancellation is free before dispatch. After dispatch, contact support immediately on WhatsApp with your order reference.

Warranty

Manufacturer warranty only, where provided and subject to the manufacturer's terms. No additional store warranty is offered.

Your consumer rights

The reporting window and unboxing-video request help us assess the issue and do not limit remedies available under applicable consumer law.